AD PC Callout is not responsible for any printing errors or changes to our website, emails or from any other media and/or printed company documentation. These terms are correct at time of print but are subject to change without notice. The latest copy of our terms and conditions will be on our website www.adpccallout.co.uk
2. We will provide services and goods that will conform to your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us.
3. Our experienced and/or qualified engineers will diagnose and repair using reasonable care and attention.
4. All visits are subject to a one-hour minimum labour charge. If after the hour is up an additional charges per thirty minutes is added.
5. Our home and business visits are subject to availability and are carried out on the day of choice where possible (from Monday to Saturday including most Bank holidays.) We cannot guarantee our service due to external factors to include traffic, weather and staff availability. We will also endeavour to contact you with arrival information prior to arrival.
6. AD PC Callout aim to provide diagnosis and/or repair within a reasonable period of time, typically within one hour, further time however, may be necessary when there are intermittent faults, (faults that may not present during testing whilst on-site). More time is often needed when equipment/software is older or when customers require data transfer/recovery.
7. Test results can only indicate the condition of components at the time of testing. We cannot be responsible if they fail at a later date.
8. If the work provided to complete a repair is under one hour, the minimum one hour charge will be levied as agreed at the time of booking.
9. If a customer wishes to end the visit before the work is complete for any reason, deeming the work incomplete, AD PC Callout will levy the agreed one hour charge (or the appropriate charge up to the time that the work is stopped) but will be unable to provide our free 30 day guarantee.
10. AD PC Callout cannot be held responsible for the performance and integrity of any third-party software, hardware and/or services including Internet providers and wireless network solutions (due to the general instability of them). We also regret that we cannot be held responsible for the ongoing performance of wireless networks once installed, particularly when it has been moved to other areas of the
home (where wall-thickness and other factors are an issue).
11. We assume that the customer (the person making the booking or the person present during our visit) is authorised to make changes; if this is not the case, we must receive written permission (email or hard copy) to work on the PC with the owners consent. We do not accept any liability resulting from unauthorised requests or misleading information.
12. It is the responsibility of the bill payer and/or the nominated person receiving our engineer, to ensure that all critical details i.e., software disks, product keys, licenses, passwords or any account information is made available at the time of our visit. Failure to provide this information may result in incomplete work although charges will still apply.
13. Customers should possess back-ups and must accept the risk of data corruption/loss when a repair is being carried out. AD PC Callout under no circumstances will be held responsible for any lost or corrupt data.
14. Due to waste disposal regulations, we regret that we are unable to dispose of unwanted PC components to include monitors, printers, base/tower units/laptops.
15. Full payment is required on completion of work. Prior agreement will be made at booking-stage no additional charge is made for either via Debit/Credit Card payments, Bank Transfer or Cash.
16. It is the customer’s responsibility to protect their PC against viruses and spyware at all times. Customers with reoccurring infections because software is inadequate, will be exempt from our 30 day guarantee.
17. AD PC Callout will attempt to remove Malware infections so as not to cause a re-infection. This sometimes means a complete re-installation of software or a operating system. If the customer does not agree to the engineer’s plan of action, any remedial work requiring a return visit will be at the customer’s own risk/cost. Our 30 day guarantee
is excluded from this course of action and no refunds will be levied as an alternative to our guarantee.
18. Business to business contracts do not have the same Consumer rights to cancel.
19. Our guarantee does not cover damage to CD/DVD-Rom/Writer drawer mechanisms caused by the customer, damage to CD/DVD Rom drives by the insertion of foreign objects, or damage caused to printer and modem connection leads.
20. If you are unhappy with our service after our visit, please call or email us and we aim to respond to you by call or email within 7 working days and will discuss our findings with you.
Our Service Guarantee (in addition to your statutory rights).
AD PC Callout operates a 30 day Service (Labour) Guarantee. This means that if the same fault returns we will book a return visit to you to ascertain the cause. If our workmanship is at fault, we will carry out remedial repairs free of charge. Exclusions which would incur
charges:
a) The issue relates to something which is completely beyond our control, i.e. customer/third party use/software/hardware/internet/service providers etc.
b) Any exclusion listed within this document.
Last updated – 22/01/2020